Practical, effective and practical

outline：Etiquette is reflected in the details, and it is the details that determine success or failure. To enhance the overall competence of the Group’s office staff, elevate the company’s external image, and strengthen its market competitiveness, on October 24, the Office of Xishuangbanna Petrochemical Group Co., Ltd. organized…

Etiquette lies in the details, and it is the details that determine success or failure. To enhance the overall competence of the Group’s office staff, elevate the company’s external image, and strengthen its market competitiveness, on October 24 the Office of Xishuangbanna Petrochemical Group organized a comprehensive, practical training session on telephone etiquette for its employees.

The telephone is widely recognized as a convenient communication tool. In the workplace, the language we use on the phone is crucial, as it directly impacts a company’s reputation; in everyday life, we can also use the telephone to form a rough impression of the other person’s character and personality. Therefore, mastering the proper and courteous way to make phone calls is essential.

This training program employed a variety of methods, including case studies, the exchange of practical experience and techniques, and the study of professional etiquette for making and receiving phone calls. It not only focused on external etiquette but placed even greater emphasis on cultivating and refining inner qualities and personal refinement. Through learning telephone etiquette, participants gained insights into how to show respect for others, practice empathy, and build positive interpersonal relationships—most importantly, they learned how to enable customers to genuinely and deeply perceive the company’s image from the heart. (Text and photos by Zhang Guihong)